'Systems restored,' says Air India after services affected across world for hrs

Early Saturday morning, flight operations were hit for over five hours after the glitch was reported in the SITA server.

It is said that the slowing down of the server was caused by a technical fault in the main server of Air India.

SITA regretted the inconvenience caused and said it had experienced a complex system issue during server maintenance early morning which resulted in operational disruption to flights. The phenomenon was noticed at 3.30 am today. Due to a breakdown in the server system flights were affected all over the world.

Chairman and Managing Director of the state-owned airline, Ashwani Lohani, told ANI that national carrier Air India's system was restored.

Later the software was restored.

Many passengers complained on social media about delayed flights, sharing pictures and videos of crowded airports.

Passenger services system of Air India that is run by SITA was taken for maintenance and after that it remained down till 8:45 am, it has just come back. SITA says only AI flights were affected by the glitch.

"We are undertaking a full investigation to understand the root cause and prevent a recurrence".

On June 23, 2018, Air India faced a similar technical glitch in the check-in software leading to a delay of 25 flights across India.

"Operations are getting normal".

On June 23 previous year, a technical glitch in the airline's check-in software was reported delaying 25 of its flights across India. One user tweeted, "Waiting past one hour in luggage checking queue at Bangalore Airport for AI-640 (Bangalore - Mumbai). Inconvenience is deeply regretted".

The airline was not able to issue boarding passes to its passengers because of the server problem.

Air India held a press conference around 11:30 am today and provided more details on the matter. All flights cancelled. Thousands of passengers stranded at the airport.


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